Your Privacy Matters to jilib: This Privacy Policy ("Policy") explains how jilib ("jilib", "we", "us", "our"), the operator of the online gaming platform at jilib.asia, collects, processes, stores, and protects your personal information when you use our platform. This Policy applies to all jilib services, including account registration, gaming activity, payment processing, customer support, and marketing communications. By registering an Account or using the jilib platform, you acknowledge that you have read and understood this Privacy Policy.
1Introduction & Scope
1.1 jilib is an online gaming platform serving players in the Philippines and is committed to protecting the privacy and personal data of its users. This Policy is designed to be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
1.2 This Policy applies to all personal data collected from individuals who:
- Register for a jilib Account;
- Visit the jilib platform at jilib.asia, whether or not they are registered;
- Contact jilib customer support via any channel;
- Receive marketing communications from jilib;
- Participate in jilib promotions, surveys, or feedback programmes.
1.3 jilib complies with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations ("IRR"), and all relevant issuances of the National Privacy Commission ("NPC"). Where jilib processes data of individuals in other jurisdictions, applicable local data protection laws may also apply.
2Data Controller
2.1 jilib is the data controller for all personal data collected through the jilib platform. As data controller, jilib determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection legislation.
2.2 jilib has appointed a Data Protection Officer ("DPO") who is responsible for overseeing jilib's data protection practices, maintaining the data processing register, handling data subject requests, and liaising with the National Privacy Commission. Contact details for the DPO are provided in Section 15 of this Policy.
3Data We Collect
3.1 jilib collects the following categories of personal data in the course of operating the Platform:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID type and number (e.g., SSS, PhilHealth, Passport, driver's licence), selfie/photograph for KYC |
| Contact Data | Philippine mobile number, email address, residential or mailing address |
| Account Data | Username, hashed password, account registration date, account status, preferred language |
| Financial Data | GCash number or reference, Maya (PayMaya) linked identifier, BPI/BDO/Metrobank account details (last four digits), deposit and withdrawal history, transaction amounts in PHP |
| Gaming Data | Game session history, bet amounts, game outcomes, winnings, bonus usage, wagering activity, responsible gaming tool settings |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session tokens, login timestamps |
| Usage Data | Pages visited, games played, links clicked, search queries within the Platform, navigation paths, session duration |
| Communications Data | Content of support chat transcripts, emails sent to jilib, responses to surveys or feedback forms, marketing communication preferences |
3.2 jilib does not collect sensitive personal information as defined under the DPA (e.g., race, religion, health data, sexual orientation) unless explicitly required for responsible gaming assessment purposes and only with your express consent.
4How We Collect Data
4.1 Directly from you when you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
4.2 Automatically through cookies, session tracking, and platform analytics tools when you access the jilib website. See Section 6 for details on our cookie practices.
4.3 From payment service providers (such as GCash, Maya, BPI, BDO, or Metrobank) when you initiate a deposit or withdrawal — limited to transaction reference identifiers and confirmation data required to reconcile your Account.
4.4 From identity verification partners when KYC checks are performed to confirm your age, identity, and address in accordance with PAGCOR requirements and anti-money laundering obligations.
4.5 From PAGCOR or other regulatory bodies where jilib is required by law to cross-reference player registration data for compliance purposes.
5Purposes & Legal Basis for Processing
5.1 jilib processes your personal data for the following purposes, relying on the corresponding legal bases under the Data Privacy Act of 2012:
| Purpose | Legal Basis (DPA) |
|---|---|
| Account registration and identity verification (KYC) | Performance of contract; compliance with legal obligation (PAGCOR AML requirements) |
| Processing deposits, withdrawals, and reconciling Account balances | Performance of contract |
| Operating and personalising your gaming experience | Performance of contract; legitimate interests |
| Compliance with PAGCOR reporting obligations and AML/CTF requirements | Compliance with legal obligation |
| Fraud detection, security monitoring, and abuse prevention | Legitimate interests; compliance with legal obligation |
| Administering responsible gaming tools and self-exclusion | Performance of contract; legitimate interests (player welfare) |
| Sending transactional communications (deposit confirmations, withdrawal receipts, security alerts) | Performance of contract |
| Sending marketing communications and promotional offers | Consent (opt-in); legitimate interests (where permitted) |
| Improving platform performance and user experience analytics | Legitimate interests |
| Responding to customer support enquiries | Performance of contract; legitimate interests |
5.2 Where jilib relies on consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You can manage marketing preferences in your Account settings.
6Cookies & Tracking Technologies
6.1 jilib uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the Platform, remember your preferences, maintain session security, and analyse usage patterns. The following categories of cookies are used:
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, load balancing tokens, and security cookies. These cannot be disabled without impairing your ability to use the Platform.
- Functional Cookies: Remember your preferences such as language settings, game lobby layout, and notification preferences to personalise your experience.
- Analytics Cookies: Used to understand how Players navigate the jilib platform, identify popular game sections, and measure page performance. Data collected is aggregated and anonymised where possible.
- Marketing Cookies: Used, where you have provided consent, to deliver relevant promotions and to measure the effectiveness of jilib marketing campaigns.
6.2 You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect Platform functionality, including the ability to log in or maintain an active game session.
7Sharing Your Personal Data
7.1 jilib does not sell, rent, or exchange your personal data with third-party marketing organisations. jilib shares personal data only where necessary, with the following categories of recipients:
- PAGCOR and Philippine regulatory authorities: jilib is legally obligated to share player registration data, transaction records, and gaming activity with PAGCOR and, where required, with the Anti-Money Laundering Council (AMLC) and other competent authorities.
- Payment service providers: GCash, Maya, QR Ph operators, BPI, BDO, and Metrobank receive only the minimum data necessary to process your deposit or withdrawal transaction.
- Identity verification partners: KYC providers receive identity documents and biometric data solely for the purpose of age and identity verification in compliance with PAGCOR requirements.
- Game studio licensors: Game providers may receive anonymised session identifiers to support game operation and fairness auditing. They do not receive your name, contact details, or financial information.
- Cloud and technology infrastructure providers: jilib's hosting, database, and security providers process data on our behalf under strict data processing agreements that require them to maintain confidentiality and implement appropriate security measures.
- Law enforcement and courts: Where required by a valid court order, subpoena, or legal obligation under Philippine law, jilib may be required to disclose personal data to law enforcement agencies or judicial bodies.
7.2 All third-party service providers that process personal data on jilib's behalf are bound by data processing agreements that comply with the DPA and require them to process data only on jilib's documented instructions.
8International Data Transfers
8.1 jilib's primary data processing operations are conducted within the Philippines. However, some technology infrastructure providers and game studio partners may process data on servers located in other countries, including within the Asia-Pacific region.
8.2 Where personal data is transferred outside the Philippines, jilib ensures that appropriate safeguards are in place in accordance with the DPA and NPC guidelines, including:
- Contractual clauses requiring the recipient to provide a level of protection at least equivalent to that required under the DPA;
- Transfers only to countries assessed as providing adequate data protection; and
- Where neither of the above applies, obtaining your explicit consent to the transfer.
8.3 You may request details of the safeguards applicable to any specific international transfer by contacting jilib's Data Protection Officer as described in Section 15.
9Data Retention
9.1 jilib retains personal data for as long as necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data (KYC documents) | Duration of Account plus 5 years from Account closure (AML compliance) |
| Financial transaction records | 7 years from transaction date (tax and AML obligations) |
| Gaming activity logs | 5 years from the relevant session date |
| Customer support communications | 3 years from last contact |
| Marketing consent records | Until consent is withdrawn plus 3 years |
| Technical and security logs | 12 months on a rolling basis |
| Self-exclusion records | Minimum 6 years from commencement of exclusion |
9.2 Upon expiry of the applicable retention period, jilib will securely delete or anonymise your personal data so that it can no longer be associated with you.
10Security Measures
10.1 jilib implements a comprehensive set of technical, organisational, and administrative security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- Encryption in transit: All data transmitted between your device and jilib's servers is encrypted using TLS 1.2 or higher (256-bit).
- Encryption at rest: Sensitive personal data — including KYC documents and payment identifiers — is encrypted at rest using AES-256 encryption.
- Password hashing: Account passwords are stored using one-way cryptographic hashing and are never stored in recoverable plaintext form.
- Access controls: jilib staff access to personal data is restricted on a strict need-to-know basis, with role-based permissions and multi-factor authentication required for system access.
- Security monitoring: jilib employs continuous intrusion detection and anomaly monitoring across its platform infrastructure.
- Regular security testing: jilib conducts periodic penetration tests and vulnerability assessments of its platform and data systems.
- Incident response: jilib maintains a data breach response procedure that includes notification to affected Players and the National Privacy Commission within the timeframes required by the DPA.
10.2 Notwithstanding the above, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your Account credentials and should use a strong, unique password and enable two-factor authentication where available.
11Your Privacy Rights
11.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jilib:
You have the right to know what personal data jilib collects about you, the purposes for which it is processed, and the parties to whom it may be disclosed — as set out in this Privacy Policy.
You have the right to request a copy of the personal data jilib holds about you. Requests will be fulfilled within fifteen (15) calendar days of verified submission, subject to applicable exemptions.
If any personal data jilib holds about you is inaccurate or incomplete, you have the right to request correction. You can update basic account details directly through your Account settings or by contacting support.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilib's legal obligations to retain data for regulatory compliance purposes.
You may object to the processing of your personal data where jilib relies on legitimate interests as the legal basis, or where data is used for direct marketing. Marketing communications can be opted out of at any time via Account settings.
You have the right to receive a copy of the personal data you provided to jilib in a structured, commonly used, and machine-readable format, where technically feasible and where processing is based on your consent or a contract.
If you believe jilib has not handled your personal data in accordance with the DPA, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
11.2 To exercise any of the above rights, please contact jilib's Data Protection Officer as described in Section 15. jilib will respond to all verified data subject requests within fifteen (15) calendar days, as required under the DPA.
12Children & Minors
🔞 Under-21 Access Prohibited: jilib is strictly restricted to individuals aged 21 years and above in accordance with PAGCOR regulations. jilib does not knowingly collect personal data from persons under the age of 21.
12.1 jilib applies mandatory age verification (KYC) to all Account registrations. Where jilib discovers or is notified that a person under 21 years of age has registered an Account, the Account will be suspended immediately, all associated funds will be frozen pending investigation, and the personal data of the minor will be deleted as soon as practicable and lawfully permissible.
12.2 If you are a parent or guardian and believe your child has registered or attempted to register on jilib, please contact jilib support immediately at [email protected] (plain text address — not a clickable link). jilib will respond within one (1) business day.
13Third-Party Links
13.1 The jilib platform may contain links to third-party websites or services operated by game studios, payment providers, or regulatory bodies. jilib is not responsible for the privacy practices of any third-party website. This Privacy Policy applies solely to personal data processed by jilib through the jilib Platform at jilib.asia.
13.2 We encourage you to review the privacy policies of any third-party services you access before providing them with your personal information.
14Changes to This Privacy Policy
14.1 jilib reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where material changes are made, jilib will notify registered Players via email to their registered address and/or by posting a prominent notice on the Platform at least 14 days prior to the changes taking effect.
14.2 Continued use of the jilib Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the revised Policy, you should cease using the Platform and may request Account closure.
14.3 The current version of this Privacy Policy is always accessible on the jilib Platform. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
15Contact & Data Protection Officer
15.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact jilib's Data Protection Officer:
jilib Data Protection Officer
Email: [email protected]
(plain text — not a clickable link)
Subject Line: "Privacy / Data Subject Request"
Response Time: Within 15 calendar days of receipt of a verified request.
15.2 For complaints that cannot be resolved directly with jilib, you may contact the National Privacy Commission of the Philippines at their official website (privacy.gov.ph — this is an external government address provided for reference only; jilib does not control this resource).
15.3 jilib's registered business address for formal legal correspondence is available upon request from the Data Protection Officer.